The purpose of this privacy notice
Patman 4 Safety is committed to protecting and respecting the privacy and personal data of our clients and of the users of our website. To ensure we fully comply with the Data Protection Act 2018 which implements the EU's General Data Protection Regulation (GDPR), we have provided you with details on the personal data we collect, how we protect such information and how it is used.
It is important that you read this privacy notice so that you are fully aware of how and why we are using your data.
How we collect your personal data
You may provide us with your personal data, such as your name, address and email address by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
request a quote or request our services;
send a message via a contact form;
subscribe to our publications or newsletters;
request marketing to be sent to you;
enter a competition, promotion or survey;
provide us with feedback.
We may receive personal data about you from various third parties and public sources such as technical data from the following parties: analytics providers such as Google based outside the EU, and search information providers, such as Companies House based inside the EU.
The type of data we collect
We may collect and store any information you enter on our website or provide us in any other way as stated in the above section titled: How we collect your personal data.
This information may include:
Identity data such as first name, last name and title,
Contact data such as billing address, email address and telephone numbers,
If you accept a quote or request our services. Any correspondence is recorded to carry out any obligations arising from any contracts entered into between you and us,
Transaction data such as details about payments to and from you and other details of products and services you have purchased from us,
Financial data such as bank account details,
Usage data such as information about how you use our website, products and services.
Marketing data such as your preferences in receiving marketing from us and your communication preferences.
In addition, we may collect the IP address used to connect your computer to the Internet and connection information. We also measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect comments, feedback, product reviews and recommendations.
How we use your personal data
Most commonly, we will use your personal data in the following circumstances:
To register you as a new customer,
To process and provide our services you requested, including; managing payments, collection and recovery of any monies owed to us,
To provide our reminder service relating to inspection and testing,
To manage our relationship with you which may include: ongoing customer assistance and technical support, notifying you about changes to our business, asking you to leave a review or take a survey,
To comply with any applicable laws and regulations.
Rarely, we will use this data for the following circumstances:
To enable you to partake in a prize draw or competition,
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences,
To make suggestions and recommendations to you about goods or services that may be of interest to you.
Marketing & Opting out
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising and you can choose whether to subscribe to them or not.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.
All information is securely stored with strict security procedures and features to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed, and is stored on secure servers behind a firewall.
In addition, we limit access to your personal data to those staff, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How you can withdraw your consent
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org